Payment
How you pay, when you are charged and what appears on your statement.
1. Booking fee
A booking fee of 25% of your rental total is charged when you book. It secures your dates and is applied to your rental total at pickup. Cancel 24 hours or more before pickup for a full refund. Later cancellations and no-shows forfeit it.
2. Balance
The remaining balance of your rental total is due in full on the day of pickup, before the vehicle is released.
3. Security deposit
A refundable security deposit of $1,000 is held on your card at pickup and released after return inspection.
Accepted payment
We accept credit cards only: Visa, Mastercard, American Express and Discover. The card must be in the renter’s name. We do not accept debit cards, prepaid cards, cash, Zelle, Cash App or Apple Pay. Card details are entered only on our secure payment provider’s checkout page. We never see or store your full card number.
Pay securely [Add the checkout link from PNC or your payment processor here]
What we may charge after your rental
By signing the rental agreement you authorize us to charge the card on file for the following, with an itemized receipt sent to you:
- Late return, extra days, or missing fuel
- Tolls, parking and traffic violations, plus an administrative fee of $25
- Damage beyond normal wear, cleaning and smoking fees, up to the repair cost
- The Florida rental car surcharge, where it applies
Your statement
Charges appear as DIAMOND DIRECT. Questions about a charge? Call (754) 280-4068 or email diamonddirectdestinations@gmail.com and we will respond within one business day.
Cancellations and refunds follow our refund policy. Full rental rules are in our terms.